Revocation policy for the delivery of goods

The following right of revocation according to the German law exists only for consumers. Consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity..


The following right of revocation exists only for consumers.

Right of Revocation

You have the right to revoke the concluded contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day when either you or a third party you have designated, who is not the carrier, took or has taken possession of the last goods.

To exercise your right of revocation, you have to inform us (bildhau KG, Raderberger Straße 175, D-50968 Köln, phone +49 (0) 221 - 99874700, fax +49 (0) 221 - 998747070, e-mail by means of a clear declaration (e.g. a letter, fax or e-mail) of your decision to withdraw from this contract. You can use our below-mentioned sample revocation form which is not mandatory. The return of the goods alone is not sufficient as a declaration of revocation.

In order to comply with the revocation period, it is sufficient that you send the notice of your revocation before the revocation period expires.

Consequences of Revocation

If you revoke this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier. 

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline.

You bear the direct costs of returning the goods. If the goods cannot be shipped as a parcel, the returning costs shall be estimated corresponding to and not exceeding the initial shipping costs.

You shall be liable for any loss in value of the goods only if it is due to handling other than what is necessary for checking the nature, properties and functioning of the goods.

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for goods that are manufactured according to the consumer's specifications or that are clearly adapted to the personal requirements and of goods if these were after delivery inseparably mixed with other goods due to their nature. The right of revocation shall also not apply to contracts for the delivery of sealed goods which are not suitable for return e.g. for reasons of health protection or hygiene if their sealing has been removed after delivery.

End of revocation policy.


(If you want to cancel the contract, please fill out this form and send it back to us.)


bildhau KG
Raderberger Straße 175
D – 50968 Köln
Telefon: +49 (0) 221 998 74 70-0
Fax: +49 (0) 221 998 74 70-70

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)




Date of order (*) / goods received on (*)


name of consumer(s)


address of cosumer(s)



signature of consumer(s) (nly for communication on paper)




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