Shipping & Costs
1. Shipping within Germany
Shipping costs for standard shipping within Germany are 5.80 € incl. VAT. From an order value of 120.00 € incl. VAT we deliver free of shipping costs, provided that your order does not contain heavy and/or bulky products.
For the shipping of heavy and/or bulky products we charge shipping costs regardless of the order value. These are slightly higher than the standard shipping costs as the expenditure for the handling and the packing of these products is larger than with other products. The shipping costs may also depend on the weight of the goods. The products concerned are indicated on the product page.
For the dispatch of heavy-duty products, i.e. carving stones, clay, gypsum and cement, we generally charge 2.50 € per 10 kg for shipment within Germany, based on the total weight of the order. The shipping costs are at least 5.80 €. The shipping costs of bulky products, which we always send by forwarding agent, are shown bindingly on the order page and in the confirmation e-mail upon receipt of your order.
Shipments within Germany and to the European countries listed below are carried out by our shipping service provider DPD; heavy and/or bulky goods may be shipped by a forwarding agent.
For shipping to the following German islands we charge a surcharge of 9.00 € per parcel: Hiddensee (postcode 18565), North Frisian Islands (postcode 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996-25999), East Frisian Islands (postcode 26465, 26474, 26486, 26548, 26571, 26579, 26757), Heligoland (postcode 27498), Neuwerk (postcode 27499), Chiemsee (postcode 83256).
If you wish express delivery within Germany, please contact us by phone. For express delivery, the following shipping costs apply: delivery by 6 p.m. on the following day 12.00 € per parcel, delivery by 12 noon on the following day 15.50 € per parcel, delivery by 10 a.m. on the following day 20.00 € per parcel, delivery by 8.30 a.m. on the following day 41.50 € per parcel.
2. Shipping to European Countries
Shipments to the following European countries are carried out by our shipping service DPD; heavy and/or bulky goods may be shipped by a forwarding agent.
For the following countries the shipping costs apply in standard shipping, provided your order does not contain heavy and/or bulky products:
|shipping and handling
|free of shipping costs
|Belgien||12,00 €||400,00 €|
|Bosnien und Herzgowina||30,00 €||800,00 €|
|Bulgarien||30,00 €||800,00 €|
|Dänemark||15,00 €||500,00 €|
|Estland||20,00 €||500,00 €|
|Finnland||20,00 €||500,00 €|
|Frankreich||15,00 €||500,00 €|
|Griechenland||30,00 €||800,00 €|
|Großbritannien||15,00 €||500,00 €|
|Irland||20,00 €||500,00 €|
|Island||30,00 €||800,00 €|
|Italien||15,00 €||500,00 €|
|Kroatien||30,00 €||800,00 €|
|Lettland||20,00 €||500,00 €|
|Liechtenstein||15,00 €||500,00 €|
|Litauen||20,00 €||500,00 €|
|Luxemburg||12,00 €||400,00 €|
|Monaco||15,00 €||500,00 €|
|Niederlande||12,00 €||400,00 €|
|Norwegen||20,00 €||500,00 €|
|Österreich||12,00 €||400,00 €|
|Polen||15,00 €||500,00 €|
|Portugal||20,00 €||500,00 €|
|Rumänien||30,00 €||800,00 €|
|Schweden||20,00 €||500,00 €|
|Schweiz||15,00 €||500,00 €|
|Serbien||30,00 €||800,00 €|
|Slowakei||15,00 €||500,00 €|
|Slowenien||15,00 €||500,00 €|
|Spanien||20,00 €||500,00 €|
|Tschechische Republik||15,00 €||500,00 €|
|Ungarn||15,00 €||500,00 €|
We always charge shipping costs for heavy and/or bulky products. The products concerned are listed on the product page.
For heavy-duty products, i.e. carving stones, clay, gypsum and cement, the shipping costs are shown in the shopping basket. For bulky products we will ask our forwarding agent for the shipping costs. We refer you to the binding shipping costs in an individually prepared order confirmation. We will only ship your order after you have accepted the shipping costs.
Please note that for shipments to Switzerland and Liechtenstein, the costs of customs clearance and import sales tax will be charged to you upon delivery!
3. Shipping to Other Countries
bildhau delivers to all countries worldwide except from the United States of America. Shipments to all countries not listed so far will be carried out by UPS or forwarding agent.
The shipping costs for shipments to all countries other than those listed above, we request individually from our shipping service provider. We will inform you of the binding shipping costs in an individual order confirmation. The dispatch will take place only after you accepted these forwarding expenses.
4. Shipping Process
As soon as you have placed your order via our shop, you will receive an automatically generated e-mail from us that informs you that we received your order. The bildhau team now checks the availability of the goods and the completeness of the buyer data. Your order will be ready for dispatch as soon as possible. More information on delivery times can be found here.
You will only receive an individual order confirmation from us if there is still something to clarify, e.g. the binding shipping or forwarding costs.
If your order is being shipped, you will receive a shipping confirmation from our shipping service. With our shipping service DPD you have the option of arranging an individual delivery date, of changing the delivery address or issuing a delivery permit if you are not at home on the scheduled delivery date.